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Frequently Asked Questions


  1. What services are billed through general accounts receivable?
  2. When is payment due?
  3. How can I find out what my account balance is and/or inquire about an invoice?
  4. How do I set up an account for bulk water with the city of grande prairie?
  5. How do I set up an account to use the grande prairie sanitary landfill?
  6. What payment methods are available to pay my bill?

Q: What services are billed through general accounts receivable?
General accounts include all invoices generated for the City of Grande Prairie excluding Taxation and Water Billing. Some of these accounts include bulk water, landfill, home support services, utility service calls, facility rentals, tax searches/certificates and compliance certificates.
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Q: When is payment due?
Payments are due within 30 days of invoice date. After this date a service charge of 18% (1.5%/month) is applied to the outstanding balance.

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Q: How can I find out what my account balance is and/or inquire about an invoice?

You can e-mail: ar@city.grande-prairie.ab.ca

In your e-mail please include the name your account is under, your account number (if you know it) and the nature of your query along with an e-mail address where you would like your response.

Your may also make your inquiry by telephoning the Accounts Receivable Clerk at 780-538-0437 during business hours – 8:30 – 4:30 Monday-Friday.


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Q: How do I set up an account for bulk water with the city of grande prairie?

Application (please print off form and fax to 780-814-7349 – Attn: Accounts Receivable)

Application forms are also available at the Tax/Assessment Department at City Hall (9905-100 Street) or at the City Service Centre (9505 112 Street) during business hours. The original copy of the form must be returned to the Accounts Receivable Clerk signed by a Director or Officer (in the case of a limited company) or accompanied by a letter signed by a Director or Officer delegating the applicant with signing authority on behalf of the company. In the case of an individual, picture identification is required to verify identity.

Each application must be accompanied by a $75 security deposit which will be credited to the applicant after 2 years of good payment history.

Accounts can be set up during the same business day as the completed application form is received.

Bulk water is available at our newly upgraded bulk water station which is located at 9505 112 Street at a rate of $5.17/m3 (or $0.0235/gallon).


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Q: How do I set up an account to use the grande prairie sanitary landfill?

Application (please print off form and fax to 780-814-7349 – Attn: Accounts Receivable)

Application forms are also available at the Tax/Assessment Department at City Hall (9905-100 Street) during business hours. The original copy of the form must be returned to the Accounts Receivable Clerk signed by a Director or Officer (in the case of a limited company) or accompanied by a letter signed by a Director or Officer delegating the applicant with signing authority on behalf of the company. In the case of an individual, picture identification is required to verify identity.

Accounts can be set up during the same business day as the completed application form is received.


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Q: What payment methods are available to pay my bill?

The City of Grande Prairie accepts cash, Interac, Visa, Mastercard, internet banking and cheques for accounts receivable payments.

Payments may be made by:

  • Mail to the City of Grande Prairie, P.O. Bag 4000, 9905 100 Street Grande Prairie, AB T8V 6V3
  • Cashier at City Hall at 9905 100 Street Grande Prairie
  • Night deposit located at south end of building at City Hall (address above)

 If you have any questions regarding General Accounts Receivable, please e-mail ar@city.grande-prairie.ab.ca or telephone 780-538-0437. 


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