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Frequently Asked Questions

  1. How do I file an insurance claim against the City?
  2. How do I contact, or find out who the Alderman is for my area of the City?
  3. What do I do if I want to speak to Council or a Committee?
  4. How do I obtain Commissioner for Oaths/Notary Public Services?
  5. What is the process to hold a parade in the City?
  6. How do I obtain City Promotional Material for an event my organization is hosting or that I am attending outside of the City?
  7. What is the process to hold a Block Party?
  8. How do I hold an event in a City Park?

Q: How do I file an insurance claim against the City?
Submit a letter to the City, outlining the circumstances, and include at least two estimates for repairs to damages (or receipts if repairs have been completed) to the City Clerk's Department. The claim will be investigated and you will be advised in writing of the City's decision. For further information, you can contact Assistant City Clerk via e-mail or at (780) 538-0338.

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Q: How do I contact, or find out who the Alderman is for my area of the City?
The City is not divided into wards or districts; Aldermen are elected to serve the entire City. You may want to contact an Alderman who sits on Committee to which your concern could be referred.

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Q: What do I do if I want to speak to Council or a Committee?
If a person wishes to speak to Council or a Committee on any matter which a hearing is not required, that person should notify Committee Assistant and state the reason for the request to speak. The Committee Assistant can be contacted via e-mail or by phone at 538-0441.
 
After a request is received, the matter will be placed on the Council or appropriate Committee agenda under the delegation portion.
 
Delegations are requested to limit the number of spokes persons to two, and to keep presentation within 5-10 minutes. The speakers should be prepared to answer questions from Council or Committee members following their presentation.

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Q: How do I obtain Commissioner for Oaths/Notary Public Services?
There are three Commissioner's for Oaths in the City Clerk's Department. It is recommended that you call ahead to ensure that one will be available when you plan on coming in. There is a $10.00 fee for these services. The City does not have a Notary Public and it is suggested that you contact a lawyer to inquire about your required service.
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Q: What is the process to hold a parade in the City?
Contact the City Clerk's Department and request an Application for Parade or through Online Services @ muniportal.ca under Applications, Documents and Forms. Proof of $2 million Liability Insurance must accompany the application. Applications should be received by the City Clerk's Department no less than 2 weeks prior to the event. The City does not charge a fee to hold a parade. Further information can be obtained from Switchboard Operator/Customer Service Representative via e-mail or at 538-0300.

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Q: How do I obtain City Promotional Material for an event my organization is hosting or that I am attending outside of the City?
Contact Switchboard Operator/Customer Service Representative via e-mail or at 530-0300 to discuss your promotional material requirements, ie. lapel pins, etc.
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Q: What is the process to hold a Block Party?
Contact the City Clerk's Department and request an Application to Barricade for completion. Applicants must be willing to sign a "Hold Harmless Agreement", in place of the insurance requirement indicated on the application form. Applications should be received by the City Clerk's Department no less than 2 weeks prior to the event. Applicants must be willing to pick up and return barricades if they require the City to supply them. The City does not change a fee to hold a Block Party. Further information can be obtained from Switchboard Operator/Customer Service Representative via e-mail or at 538-0300.

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Q: How do I hold an event in a City Park?
Contact the Service Centre and obtain a "Park Use Permit". They can be reached at 538-0354 and are located at 9505 - 112 Street.

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