Customer First Service
As a municipal government, our role is to provide services to the citizens of Grande Prairie that meet community needs and enhance quality of life for all.
In 1999, our Customer First Service initiative began. It was undertaken to challenge the status quo. We questioned the ways in which we had always done things, we focussed on reducing workloads, improving customer service or streamlining processes while at the same time reducing or maintaining costs.
Since this time, City of Grande Prairie employees have risen to the challenge again and again, as our innovation scrapbook demonstrates!
Customer First Service means:
- Satisfying the needs of the customer in a timely fashion
- Working with business partners, in the best interests of our customers
- Working with and supporting our coworkers to satisfy the needs of our customers in a timely fashion
Within City Council approved limits
"I have a passion for life as well as my job as Lifeguard at The Leisure Centre. There is never a dull moment at the pool, and because our city is growing so fast, we are very busy. Customers always make my day - that's why the City of Grande Prairie is the greatest place to live and work!"
Shelley Gripich, Aquatic Leadhand
The Leisure Centre
"It is important to me to be proud of the organization I work for. The City of Grande Prairie's guiding beliefs encourage me to work on professional development, focus on fun at work, and get involved in our community. We regularly have appreciation/recognition event and our social club and wellness groups work very hard to ensure we all have down time together. The City of Grande Prairie is genuinely interested in their employees' safety and provides exceptional training opportunities for all aspects of our jobs."
Tymm Zehr, Receptionist
Muskoseepi Park
Related Links:
Human Resources Home Page