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How do I apply to get assistance with Driveway Windrow Clearing?
Driveway Windrow Clearing Program: My Pylon was lost, damaged or stolen
Driveway Windrow Clearing Program: Are the Pylons transferable
Driveway Windrow Clearing Program: What if I move
Why is the Driveway Windrow Clearing Program Changing to Green Pylons
How do I file an insurance claim against the City?
There is an orange marker on my tree; why is this?
How do I obtain City Pins and City Branded Merchandise
What can the City do about all the dandelions?
Sometimes you sit at a red light for way too long. How does the timing on the traffic lights work?
How do we get the residential snow clearing program changed or abolished?
What are the regulations for parking an RV on my property?
Where are Development Services Recruiting Ads Posted?
What is the required setback for a garage?
Do I need a building permit for a deck or shed?
I lost something on the bus – what do I do?
What time does Transit Service start in the mornings?
How do I obtain City Promotional Material for an event my organization is hosting or that I am attending outside of the City?
How do I contact, or find out who the Councillor is for my area of the City?
How do I Volunteer With the RCMP Front Counter
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Q: How do I apply to get assistance with Driveway Windrow Clearing?
A:

Applicants need to complete an application form in-person at City Service Centre, 9505 112 Street. Please bring photo ID and proof of address.

Q: Driveway Windrow Clearing Program: My Pylon was lost, damaged or stolen
A:
You may obtain a replacement pylon from the City Service Centre. Replacement cost for the Green Pylon is $10.00
Q: Driveway Windrow Clearing Program: Are the Pylons transferable
A:
No. The pylons are assigned to one address and may only be used for that address, much like your Aquatera garbage can.
Q: Driveway Windrow Clearing Program: What if I move
A:
Please inform the City if you have moved or are planning to move. We will confirm you still require the service and re-issue your pylon to correspond with your new residence, if it is required.
Q: Why is the Driveway Windrow Clearing Program Changing to Green Pylons
A:
The method of identifying addresses under the program in previous years has proven inefficient and resulted in waste / litter from the spray paint used as well as missed locations.
Q: How do I file an insurance claim against the City?
A:

Provide a completed Statement of Damage or Injury Claim Form, and include at least two estimates for repairs to damages (or receipts if repairs have been completed) to the Legislative Services Department. The claim will be investigated and you will be notified of the City's decision. For further information, you can contact the Insurance Coordinator in Legislative Services via e-mail (sbettenson@cityofgp.com) or at 780-830-7429.

Q: There is an orange marker on my tree; why is this?
A:
Any tree that Parks Operations staff remove is marked with red/orange flagging tape marked “Danger Tree” only. City Staff do not make orange x’s or use plain orange tape to mark a tree when a tree is scheduled for pruning or removal.

Residents adjacent to the tree being pruned/removed will receive notice from the City in the form of a letter or door knocker indicating what tree work is happening close to their home.

Further - media releases are issued at the beginning of the tree pruning programs to advise residents of areas targeted for tree maintenance.
Q: How do I obtain City Pins and City Branded Merchandise
A:


If you need City-branded merchandise, please email the Citizen Contact Centre at citizencontactcentre@cityofgp.com.

We have access to City pins that can be requested in person at City Hall in amounts smaller than 15. For larger quantities, please send an email to the Citizen Contact Centre. City-branded merchandise can be requested by community organizations; however, availability of stock may be limited at time of request. All requests should be made a minimum of 4-6 weeks in advance of the time where such City-branded merchandise will be needed.

As per our current sponsorship policy (Policy # 111), amounts over 400 pins must be accompanied by a completed sponsorship application in the e-mail. However this policy is currently being reviewed so those quantities are being reviewed. There will be an update to this FAQ as soon as the policy review is completed.


Q: What can the City do about all the dandelions?
A:


In 2008 City Council approved the discontinuation of the City dandelion control program for cosmetic purposes. This means that the City of Grande Prairie does not spray herbicides to control dandelions in neighbourhood parks, public utility lots or boulevards. Dandelion control is still performed on irrigated turf areas such as intensively used sports fields and Jubilee Park.
Public opinion surveys continue to support Council’s decision to not use pesticides solely for improved aesthetics rather than to protect the health of the grass.

Prior to the summer of 2016, the City experienced severe drought conditions. Turf health greatly declined in many areas of the city because of the drought stress. Grass thinned substantially, became weak and was unable to resist dandelion infestation. And even if there were a cosmetic dandelion control program, the drought conditions would have prevented any chemical application. Weeds do not absorb chemical in drought situations.

In this budget cycle a number of parks have been identified for turf refurbishment. Turf in identified parks will be aerated, top dressed and re-seeded, with irrigation to promote establishment. Developing healthy turf is the key to repel dandelions and other weeds.

It is critical that adequate and consistent moisture be received in the next few years and beyond.This is crucial to reviving the existing turf . We cannot control Mother Nature.

We understand people’s frustration with dandelion proliferation throughout the city. Please be assured that refurbishment of identified park turf areas will occur as is feasible within the budget and schedule.


Q: Sometimes you sit at a red light for way too long. How does the timing on the traffic lights work?
A:
There are a number of reasons you may be waiting for a long time at a red light:

1. Detection – In the city of Grande Prairie, most of our intersections have video detectors that indicate when a vehicle is sitting at a red light waiting for service. If the light doesn’t change at all, it may mean that the detector is malfunctioning. If there is a lengthy delay it can mean a faulty detector in the opposite direction is causing that green to be extended, even if there is no traffic.
2. Pre timed intersections- Some intersections in Grande Prairie (Such as the one ways in the downtown core) run on a timed cycle, which means they will always service all directions for a set amount of time, regardless of demand.
3. Major Corridors – Some intersections along major corridors such as Wapiti Road are configured and timed to emphasize the main directions. This can result in longer waits when approaching from the side streets.
4. Signal Pre-emption – We have a system in place for giving green lights to emergency vehicles. While uncommon, when initiated this can cause certain directions to have long waits while the intersection returns to normal.

We are always looking for ways to improve traffic flow within the city. Therefore, if you notice what you feel to be excessive wait times, contact us so we can confirm that all of the detection equipment is working properly and that our timings are servicing the demand in an efficient manner.
Q: How do we get the residential snow clearing program changed or abolished?
A:


Changes to the snow clearing program can be brought to Community Safety Committee/City Council for review
Q: What are the regulations for parking an RV on my property?
A:
The City of Grande Prairie Development Services Department wishes to advise all Owners of Recreational Vehicles of certain standards in the Land Use Bylaw C-1100 that apply to the storage of RVs.
  • (Excerpt Land Use Bylaw C-1100; Part 7; Section 49) Section 49 Objects Prohibited or Restricted in Yards 49.3 From April 1st to October 31st inclusive, on a residential site with no rear lane, one large recreational vehicle may be parked on a driveway in the front yard or, in the case of a corner lot, in a side yard, as long as the vehicle is set back at least 1.52m (5ft) from the interior edge of the sidewalk, or where no sidewalk exists, from the curb. 
  • (49.4) From November 1st to March 31st, on a residential site with no rear lane, one large recreational vehicle may be stored on site provided that no portion of the recreational vehicle is located within 6.10m (20ft) of interior edge of the sidewalk, or where no sidewalk exists, from the curb. 
  • The location of your RV is very important with respect to safety of drivers and pedestrians. The City of Grande Prairie Development Services Department will be enforcing these policies as the RV season continues. Please ensure that you are in compliance with these standards. If you have any questions, comments, or concerns please call Development Services (780)538-0325. 
Q: Where are Development Services Recruiting Ads Posted?
A:
When there is a posted vacancy in Development Services, the ad will be displayed in the Employment Opportunities section of our website.
Q: What is the required setback for a garage?
A:
The required setback is 4 feet from both the rear and side property lines. 

For further information please call us at (780)538-0325. 

Q: Do I need a building permit for a deck or shed?
A:
For a shed you only require a development and building permit if it is larger than 108 square feet.
Any deck requires a building permit.

For more information visit our brochure page, or call us at (780)538-0325 for Development Permitting and Inspection Services at (780)538-0421.

Q: I lost something on the bus – what do I do?
A:

If you are able, go back to the same bus stop one hour later and ask the driver to check the bus for you. Items lost on the bus will be brought in after the shift and will be accessible the next working day. Please call the Citizen Contact Centre Info line at 780-538-0300, to see if we have received your item.

Q: What time does Transit Service start in the mornings?
A:
Service starts at 5:50am Monday through Friday, 8:30am on Saturday and 9:00am on Sundays.
Q: How do I obtain City Promotional Material for an event my organization is hosting or that I am attending outside of the City?
A:

Contact a Citizen Contact Centre Representative via e-mail or at 780-538-0300 to discuss your promotional material requirements, ie. lapel pins, etc.

Q: How do I contact, or find out who the Councillor is for my area of the City?
A:
The City is not divided into wards or districts; Councillors are elected to serve the entire City. You may want to contact a Councillor who sits on Committee to which your concern could be referred.
Q: How do I Volunteer With the RCMP Front Counter
A:

Persons interested in volunteering at the Front Counter f the RCMP Detachment will be required to complete an RCMP Security Clearance.

Volunteers may be given such duties as:

  • Filling out Motor Vehicle Collision forms
  • Filling out Criminal Record Checks
  • Assisting the public with statements
  • Fielding public questions
  • Photocopying and other office duties

Anybody interested in becoming a volunteer should contact the General Inquiries line at (780)830-5701.

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