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Organizational DevelopmentIn City Council’s 2012-2014 Strategic Business Plan, a strategic direction under the Focus Area- Balancing Excellence with Value was to undertake a review of programs and services.

This value establishes a focus on providing services to citizens that are appropriate and reasonable, while ensuring we are efficient and effective in our business. Growing from this mandate, the Organizational Development (OD) Specialist position was created.

This business unit is responsible for conducting service reviews of all the City departments, and reports directly to the City Manager. By identifying and promoting processes and opportunities, this service helps business units become more efficient whilst reducing costs and enhancing exceptional customer service.

The OD Specialist directly supports and collaborates with the Corporate Leadership Team, as well as the business and functional units across the City, to identify and develop new Innovation concepts that supports the City of Grande Prairie’s Business Strategy.


   • Provide independent, objective assurance and advisory services designed to add value and improve the processes and procedures of the City’s programs and services.
    • Lead strategic organizational development efforts for managing and evaluating innovative and business process opportunities across functions, departments and City wide.
    • Make recommendations to improve the efficiency, economy and effectiveness of the operations under review and to remove procedural bottlenecks.
    • Facilitate the design, planning and implementation of all aspects of Change Management to ensure consistency, alignment and integration in support of organizational design initiatives that will improve individual, team or organizational-wide performance.

In Feb 2015, the City of Grande Prairie hired Patricia Curtiss into the OD Specialist position.

Service Reviews

Since 2012, a number of departments have undergone a Service Review. See Service Profiles below for various departments.

Service Profile - Committee Report - CMO
(PDF, 117 KB)
  Service Profile - Fleet Services
(PDF, 235 KB)
Service Profile - Community Social Development
(PDF, 246 KB)
  Service Profile -  Geographic Information Systems
(PDF, 141 KB)
Service Profile - Culture & Heritage
(PDF, 97 KB)
  Service Profile - Legislative Services
(PDF, 98 KB)
Service Profile - Eastlink Centre
(PDF, 75 KB)
  Service Profile - Planning & Development
(PDF, 162 KB)
Service Profile - Enforcement Services
(PDF, 124 KB)
  Service Profile - Revolution Place
(PDF, 124 KB)
Service Profile - Facilities Maintenance
(PDF, 1.18 MB)
  Service Profile - Tax & Assessment
(PDF, 115 KB)
Service Profile - Finance
(PDF, 1.19 MB)
  Service Profile -Transportation Services
(PDF, 100 KB)
Service Profile - Fire Protection
(PDF, 253 KB)

Service Profile - Recreation & Sport 
(PDF, 193 KB)

Last updated: 2/23/2017 1:17:31 PM