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Dialing 911 on your telephone is the fastest way you can get help for yourself or someone else in an emergency. Only call 9-1-1 for emergencies.

Grande Prairie 911 Dispatch Centre

The Northwest Regional Communication Center (NRCC) is the primary service answer point for most of north-western Alberta (see the map to the right). This is an area covering  286,875 square kilometres, or 43% of the total land mass of the province.

When you call 9-1-1 from anywhere inside this area, your call is answered in Grande Prairie!

The dispatchers transfer calls to the appropriate agencies and they dispatch over 60 Fire Departments.

What Happens When Someone Calls 9-1-1

  1. When a 9-1-1 call is placed within our service area, a dispatcher at NRCC answers, “9-1-1 what is your emergency?”
  2. If a fire response is required, the dispatcher gathers important information from the caller and dispatches the required Fire Department.
  3. If any other emergency response is required (for example an emergency requiring police or ambulance services), the dispatcher forwards them to the appropriate dispatching agency.

What Information Does an Emergency Services Dispatcher See When You Call?

1. From a landline:

  • The address and telephone number you are calling from
  • Your location on a map
  • If and when you have called 9-1-1 in the past

2. From a cell phone: 

  • The telephone number you are calling from
  • GPS coordinates approximating your location

Why Do Dispatchers Ask the Location of Your Emergency?

Even though dispatchers can see the location information of where you’re calling from, sometimes the caller is not at the location of the emergency! That’s why dispatchers will always ask you to confirm the location. Emergency Crews have a much quicker response time if they have the proper information.

In addition, dispatchers will ask for a description of the situation. This is to ensure that adequate resources are responding to the emergency.

The NRCC Dispatches the Following Fire Departments:

Beaverlodge

Berwyn

Bezanson

Birch Hills

Blueberry Creek

Bonanza

Brownvale

County of Grande Pairie

    Clairmont

    Dunes

Debolt

Dixonville

Eaglesham

Enilda

Fairview

Faust

Flatbush

Fort Vermillion 

Fox Creek

Grande Cache

Grande Prairie

Grimshaw

Grouard

Grovedale

Happy Valley

Harmon Valley

High Level

High Prairie

Hines Creek

Horse Lake

Hythe

Joussard

Kinuso

LaCrete

LaGlace

Manning

Mackenzie County

MD Big Lakes

MD Smoky River

MD Spirit River

Mitsue

Nampa

Peace River

Rycroft

Saddle Hills MCR

Savanna

Sexsmith

Slave Lake

Smith

Spirit River

St. Isidore

Strong Creek

Sucker Creek

Swan Hills

Tangent 

Teepee Creek

Three Creeks

Valleyview

Wahnam

Weberville

Wembley

Weyerhauser

Widewater

Woking

Worsley

 Zama
Last updated: 1/30/2014 10:28:21 AM