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Dialing 911 on your telephone is the fastest way you can get help for yourself or someone else in an emergency. Only call 9-1-1 for emergencies.

Emergencies:

 

  • An event that involves an immediate threat to a person or property; screams, attacks, gunshots,  fires, car accident with injuries or any other medical emergency
  • A substantive, in-progress crime. This includes fights, break and enters (if there is a suspect on scene) or a report of an impaired driver
  • A serious crime that has just occurred (e.g., sexual assault or robbery)
  • A suspicious circumstance that may indicate an imminent criminal act (e.g., prowler, vandal)

Non  Emergencies:

(Contact your local RCMP detachment)

 

  • Reporting a crime with no suspect (e.g., theft of a license plate)
  • Reporting a crime with suspect, but suspect is not on the scene (e.g., stolen vehicle, fraud)
  • Reporting a serious crime with suspect, but with a lengthy delay (e.g., assault that occurred last night at a bar)
  • Non-emergency in-progress (e.g., noisy party, drug use)
  • On-going crime issues or crimes that are not in-progress (e.g., graffiti or ongoing drug dealing with no suspect on scene)
  • A suspicious circumstance that may indicate an ongoing criminal activity (e.g., marijuana grow operation)

Grande Prairie 911 Dispatch Centre

Grande Prairie 911 (GP911) is the primary service answer point for most of north-western Alberta (see the map to the right). This is an area covering  286,875 square kilometres, or 43% of the total land mass of the province.

When you call 9-1-1 from anywhere inside this area, your call is answered in Grande Prairie!

The dispatchers transfer calls to the appropriate agencies and they dispatch over 60 Fire Departments.

What Happens When Someone Calls 9-1-1

  1. When a 9-1-1 call is placed within our service area, a dispatcher at GP911 answers, “9-1-1 what is the address of your emergency? What is the phone number you are calling from? Okay, Tell me exactly what happened."
  2. If a fire response is required, the dispatcher gathers important information from the caller and dispatches the required Fire Department.
  3. If any other emergency response is required (for example an emergency requiring police or ambulance services), the dispatcher forwards them to the appropriate dispatching agency.

What Information Does an Emergency Services Dispatcher See When You Call?

1. From a landline:

  • The address and telephone number you are calling from
  • Your location on a map
  • If and when you have called 9-1-1 in the past

2. From a cell phone: 

  • The telephone number you are calling from
  • GPS coordinates approximating your location (Varying degrees of Accuracy)

Why Do Dispatchers Ask the Location of Your Emergency?

Even though dispatchers can see the location information of where you’re calling from, sometimes the caller is not at the location of the emergency! That’s why dispatchers will always ask you to confirm the location. Emergency Crews have a much quicker response time if they have the proper information.

In addition, dispatchers will ask for a description of the situation. This is to ensure that adequate resources are responding to the emergency. The Dispatcher will also provide important instructions to ensure the safety of callers.

GP911 Dispatches the Following Fire Departments:

To view our approximate response boundaries, click here.

Beaverlodge

Berwyn

Bezanson

Big Lakes County

Birch Hills

Blueberry Creek

Bonanza

Brownvale

Central Peace Fire

County of Grande Prairie

    Clairmont

    Dunes

Debolt

Dixonville

Eaglesham

Enilda

Fairview

Faust

Flatbush

Fort Vermillion 

Fox Creek

Grande Cache

Grande Prairie

Grimshaw

Grouard

Grovedale

Happy Valley

Harmon Valley

High Level

High Prairie

Hines Creek

Horse Lake

Hythe

Joussard

International Paper

Kinuso

LaCrete

LaGlace

Manning

Mackenzie County

MD Smoky River

Mitsue

Nampa

Peace River

Rainbow Lake

Saddle Hills MCR

Savanna

Sexsmith

Slave Lake

Smith

Spirit River

St. Isidore

Strong Creek

Sucker Creek

Swan Hills

Tangent 

Teepee Creek

Valleyview

Wahnam

Weberville

Wembley

Widewater

Woking

Worsley

Zama
Last updated: 1/29/2018 1:05:58 PM