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The ITS team works with all City departments to continually improve the effectiveness of business processes through the use of information technology. Take a look below to get an idea of the range of services and assistance we provide to staff across the City to ensure they‘re technological and electronic information needs are met.
"Here in the Environmental Stewardship Department we utilize the services of the ITS department on a fairly regular basis. We tend to work away from the office a lot and rely on technology to complete our work in a timely fashion. ITS helps us get that work done! We appreciate the support that they provide from suggestions on the best device to how they can rectify our problem.
ITS answers the phone in a very professional manner and provides service with a smile and the patience of a saint! I may have been the 50th person to call that day with the same question but they provide a helpful solution to the question. ITS is also really great at providing tools that allow us to use programs more efficiently. Thanks guys!"
"In the course of the years at City of Grande Prairie I have relied on the IT staff many times. Unfailingly they have provided the knowledge, patience and restoration of any of the IT services I’ve required. The staff are very approachable, they ask the right questions and they allow for the lengthy explanations I give to explain my challenges.
It’s reassuring that they are always very pleasant in their delivery and don’t make me feel like I don’t know what I’m doing even though I may not know!"
Cyndy, Administrative Assistant
"In 2010, Fleet Services investigated the fleet software programs available “off the shelf” for an upgrade of our old DOS fleet program known as Vehicle Maintenance Management. None of the programs met our needs and the costs were far from affordable. Thanks to the hard and essential work of the City of Grande Prairie's Information Technology Services department we were able to work together to custom build a software program that met our needs at a fraction of the cost of commercially available programs. The system tracks fuel, parts, labour and sub-let costs and includes a preventative maintenance scheduler, data storage for all information including work orders, all pertinent information and history for Fleet units, and information on the units that Fleet repairs for outside agencies.
The software also allows tracking for vehicle and equipment rental collection and capital funding for unit replacements. In addition we have an electronic time punch system to assist in payroll preparation and an invoicing system for outside agencies and other City departments."
Ron, Support Systems Manager
"As a member of Corporate Web Management, I rely on the Information Technology Services team every day to provide me with the tools and systems required to keep the cityofgp.com website online. In producing content for City websites and social media platforms, it’s important that I remain connected 24/7 through City networks, Wi-Fi and stay up to date with the rapidly changing ways the City connects with its residents."
Alisha, Content Developer
Corporate Web Management
“The ITS team is an integral part of everyday functions in our department. Everything from internal/external communication channels, consulting on ways to do data collection, to the ability to use different systems within the organization. The ITS department is always willing to assist in any way they can. The staff have consistently demonstrated exceptional customer service through their patience, efficiency, and sense of humour. “
Community Social Development
"We are moving in hyper-speed in this technological age and with the challenges that arise from building automation and door access control is a day to day normality for the Facility Maintenance Department. Whether it is a desktop computer or mobile devices, ITS follows these trends and adapts quickly to meet these demands. A recent solution, with the help of Joe Radench, allows our Maintenance team to access building maintenance systems from virtually anywhere. ITS provides immediate response and solutions, without affecting the integrity and security of the City’s core data network and interests."
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