Update as of 2:50 p.m. on January 7, 2022:
The City has continued to work closely with our banking partner to resolve this issue and minimize the impact by expediting a reversal of the double withdrawal, issuing refunds where needed, and ensuring any NSF charges incurred as a result of this error have or will be reimbursed for impacted residents. Additionally, all City-generated NSF charges for the month of December are being waived.
In the coming days, the Assessment and Taxation department will reach out to those impacted to ensure any additional NSF bank fees charged to a resident’s bank account as a result of the double tax payment are reimbursed.
City Administration has taken steps to ensure this will not happen again.
City Administration expresses their apologies again for any inconvenience or concern this issue has caused. Thank you everyone for your understanding and cooperation.
Anyone with outstanding questions can contact 780-538-0315 or firstname.lastname@example.org.
Update as of 5:00 p.m. on December 31, 2021: We are continuing to work on this item and will be able to provide more information on the next business day, January 4, 2022.
Our intention is to ensure the re-imbursement for any NSF fees incurred as a result of this issue.
Due to an unexpected error, December TIPPs tax payments may have been withdrawn twice from users’ accounts.
The City is working with our banking partner to have this issue resolved as soon as possible. Once resolved, users’ will see a refund in their bank accounts for the additional withdrawal.
More details will be provided when available.
For any questions or concerns, please contact 780-538-0315 or email@example.com and a representative will be able to assist you during business hours.
We apologize for this error and any inconvenience it may have caused.