Update as of 2:45 p.m., Monday, May 31, 2021:
The technical issues to the call lines have been resolved, they are now functioning as normal. We thank you for your patience as we resolved this issue.
Update as of 10:20 a.m., Monday, May 31, 2021:
Call lines continue to experience technical difficulties.
The City thanks all residents for their patience and understanding as we continue to work to resolve this issue.
Update as of 8:45 a.m., Friday, May 27, 2021:
The City's call lines continue to experience technical difficulty resulting in limited access to the Citizen Contact Centre, RCMP non-emergency line, Community Knowledge Campus, Revolution Place, and the ITS Help Desk by phone.
Staff continue to work with vendors to find a resolution.
Residents may contact the City by e-mail at firstname.lastname@example.org. Please contact 911 for emergencies.
Update as of 1:30 p.m., Thursday, May 27, 2021:
The City is currently working to address a technical difficulty that has affected phone lines at the Citizen Contact Centre, RCMP non-emergency line, Community Knowledge Campus, Revolution Place and the ITS Help Desk.
All phone lines are currently down at the moment.
For emergencies, please contact 911. For resident inquiries, please contact email@example.com.
Thank you for your patience and understanding as we address this issue. We will notify the public when connection has been restored.
Original Statement issued 8:55 a.m., Thursday, May 27:
Phones in the Citizen Contact Centre are currently down and we are unable to answer calls from residents, a resolution is being worked on.
Residents are still able to e-mail questions to the City at firstname.lastname@example.org.