The City of Grande Prairie is actively monitoring the evolving COVID-19 pandemic and is taking precautionary measures to prevent spread and prepare for the possibility of a confirmed case in our community.

The health, safety, and wellbeing of our residents and community is our priority.

Alberta Health Services are the best source of public health information. For regular updates on the pandemic, please visit alberta.ca/covid19.

For any residents experiencing symptoms, please call Health Link by dialling 811. 

The City has a business continuity plan to ensure core services including emergency services and transit continue to operate.

Here is a list of current changes to services, events and programming:

Update #17 | Friday, March 17, 2020 | 4:30 p.m.

  • The Alberta Government is providing $30 million in FCSS funding to municipalities, charitable and non-profit organizations to provide social services to individuals, seniors, families and other vulnerable Albertans who are isolated or impacted by measures to contain COVID-19. Applications available here.
  • Today we made the difficult decision to reduce our valued casual and temporary employee workforce by 330 as we have a shortage of work available to satisfy available hours. The decision to provide temporary layoff notices now is an effort, in part, to give employees the option of applying for Provincial and Federal Government assistance programs. Full media release available here.

Update #16 | Thursday, March 26, 2020 | 4:30 p.m.

GPREP is encouraging community members who are able to donate to local food banks who are seeking help  to meet the increased demand for food supports caused by the economic and employment challenges of COVID-19. View the full media release here.

Update #15 | Thursday, March 26, 2020 | 10:30 a.m.

The City of Grande Prairie, County of Grande Prairie and Grande Prairie and District Chamber of Commerce have launched a joint taskforce to support businesses throughout the COVID-19 pandemic.

The partners are meeting daily as the situation and business needs rapidly evolve. The co-ordinated regional response is aimed at business and economic recovery and will be introducing new initiatives as needs emerge.

View the full media release here.

Update #14 | Wednesday, March 25, 2020 | 4:30 p.m.

The Grande Prairie Airport has announced commercial air service restrictions as part of their COVID-19 response.

View the full media release on their website.

Update #13 | Tuesday, March 24, 2020 | 4:20 p.m.

GPREP is asking all residents returning back to the region, including Snowbirds, to go directly and immediately home without making any stops along the way.

Returning residents are enouraged to use online shopping tools if available or call upon family, friends or neighbours to bring items to you. It is critical to avoid contact with others for the full 14 days and do not go out into the community for any reason. 

Once at home, residents should monitor their health and watch for symptoms, such as cough, fever, fatigue or difficulties breathing. Anyone experiencing these symptoms should complete the AHS online self-assessment tool to determine next steps, such as undergoing testing.

Full media release available here.

Update #12 | Monday, March 23, 2020 | 4:45 p.m.

Eastlink Centre Guest Services

The Eastlink Centre Guest Services phone line hours are being reduced from 10:00 a.m. to 4:00 p.m., Monday to Friday. 

Community Care Program: Food & Pharmacy

The six partner municipalities of the Grande Prairie Regional Emergency Partnership (GPREP) launched the COVID-19 Community Care Program: Food & Pharmacy. The program helps ensure residents of the GPREP service area have continued access to essential items like food and medication.

The program is dedicated to vulnerable residents - those at heightened risk who have no other supports available, and are in urgent need of groceries, medication and essential goods.

For program details and online application, visit www.gprep.ca/covid19/communitycare or call the hotline at 780-830-7070 Monday - Friday 8:00 a.m. - 6:00 p.m.

Full media release available here.

Update #11 | Friday, March 20, 2020 | 5:30 p.m.

Cancellation of Recreational Programming

The City of Grande Prairie is cancelling all recreational programs and bookings at the Eastlink Centre, Muskoseepi Park (Ernie Radbourne Pavillion) and Maude Clifford School to the end of day April 24th, 2020.  This process will start on Monday March 23rd.

The City of Grande Prairie will be putting credits on accounts for all programs and bookings previously paid for during this time.  Should you wish to view your account, please login to online registration by visiting cityofgrandeprairie.perfectmind.com or by calling the facility at 780-830-5000 between 9:00 a.m. – 6:00 p.m., Monday to Friday.

Anyone requiring a refund can request one by contacting 780-830-5000 between 9:00 a.m. – 6:00 p.m., Monday to Friday and a cheque will be issued.

Non-Essential Staff Working from Home

As a part of our mitigation measures for limiting the spread of COVID-19, it will be mandatory that all non-essential City of Grande Prairie staff work from home Monday, March 23rd- Friday, April 3.

Essential services that remain operational  on-site are those that:

  • are required to meet legislative requirements
  • support employee and public health, safety and security
  • enable critical community services and supports, including COVID-19 mitigation and recovery
  • support services necessary to keep essential services operating
  • protect and operate vital infrastructure
  • fulfil contractual, legal, and financial obligations

We appreciate everyone’s patience and understanding  as we continue to take steps to support the community during these unprecedented circumstances.

Business Supports

We have compiled an online list of supports and resources available for businesses to respond to the pandemic.

Update #10 | Friday, March 20, 2020 | 11:20 a.m.

The six partner municipalities of the Grande Prairie Regional Emergency Partnership (GPREP) have prohibited access to playground equipment as a precautionary step to prevent the spread of COVID–19.  

This decision supplements announcements from the federal and provincial governments to limit public gatherings, maintain social distancing, and increase cleaning and hygiene. 

Full media release available here.

Update #9 | Thursday, March 19, 2020 | 4:20 p.m.

City Hall (10205 98 Street) is closed to the public as of 4:30 p.m. today.

For any inquiries please contact as follows:

General inquiries780-538-0300citizencontactcentre@cityofgp.com
Property Tax inquiries780-538-0315taxinfo@cityofgp.com
Assessment inquiries780-538-0315assess@cityofgp.com

 

 

 

  • Assessment appeal deadline of April 13th, 2020 is still in place. For any assessment appeal inquiry please contact the Clerk at: avanbeekveld@cityofgp.com or 780-357-8747.
  • For deliveries, please proceed to the loading dock in the back.
  • Transit fares are free through to the end of May.
  • For details on paying taxes by mail, online or through your bank visit cityofgp.com/taxpayments or call  780-538-0315.
  • City Council meetings will continue electronically as scheduled and available via webcast.

The City Service Centre (9505 112 Street) is closed to the public as of 4:30 p.m. today.

For any inquiries please contact as follows:

Planning & Development (includes Business Licensing)

780-538-0325

Planning&Development@cityofgp.com

Inspection Services

780-538-0421inspections@cityofgp.com

Engineering Services Department

780-538-0417eng_services@cityofgp.comeng_permits@cityofgp.com
Transit

780-357-7492

gptransit@cityofgp.com

Corporate Facility Management

780-538-0367Facilities_Planner_Scheduler@cityofgp.com

Procurement

780-518-9517

procurement@cityofgp.com

Fleet Services

780-538-0363 (Parts),
780-357-4963 (Service Area) 
rgaudet@cityofpg.com, ggreig@cityofgp.com
Energy & Environment780-538-0385environment@cityofgp.com

Transportation Services

780-538-0300

 trpsvcs@cityofgp.com

Parks Department

780-538-0300parks@cityofgp.com

For ALL Deliveries please go to the Service Delivery Dock accessible from the west yard gate.

Transit

Transit continues to operate at its regular service level, with free fares for all riders including users of our paratransit service until the end of May.

All existing rider passes will be extended by a month once City operations return to normal service delivery.

The following measures are being put in place to avoid the spread of the pandemic:

  • Riders are asked to enter and exit the buses through the rear door only. Customers who require the ramp, such as wheelchair users, can still board using the front door.
  • Passengers are asked not to stand near the operators but rather to take a seat on the bus and in doing so sit apart from each other if possible to ensure the health of residents and operators. 
  • The first seat on all buses will be unavailable to riders. This is to exercise safe social distancing between operators and riders. This does not impact wheelchair-accessible seating.
  • We have increased the frequency of wipe-downs for high contact areas of the bus.
  • Riders who are feeling ill, have been tested positive for or suspect being exposed to COVID-19 are asked to refrain from using transit services until their health recovers.

Update #8 | Wednesday, March 18, 2020 | 4:40 p.m.

  • With seasonal changes moving to snow melt and potential flooding, residents are being asked to please report issues online using See Clix Fix or emailing citizencontactcentre@cityofgp.com so we can leave our phone lines open as much as possible for COVID-19 related questions. We have adequate staffing levels to address snow melt and potential flooding issues as they arise.
  • The Eastlink Centre is extending existing memberships and freezing payments. All membership extensions will reflect the period of time of which the facility is closed. Payments will resume once the facility reopens.  Should you wish to view your account, please login to online registration by visiting cityofgrandeprairie.perfectmind.com or by calling the facility at 780-830-5000 between 10:00 a.m. – 4:00 p.m., Monday to Friday.
  • The City of Grande Prairie has put credits on accounts for the remainder of the weekend lesson set that has been cancelled for swimming lessons and Child and Youth Programming.  The City has also withdrawn the next week day set and put credits on accounts for the full amount.  The City continues to assess the current situation and will continue to cancel and credit customer accounts as necessary until we have a confirmed restart date for lessons and programming. Anyone requiring a refund can request one by contacting 780-830-5000 between 10:00 a.m. – 4:00 p.m., Monday to Friday and a cheque will be issued.

Update #7 | Wednesday, March 18, 2020 | 3:50 p.m.

The Grande Prairie Regional Emergency Partnership's six partner municipalities, including the City of Grande Prairie, County of Grande Prairie, the Towns of Beaverlodge, Wembley, and Sexsmith, and the Village of Hythe, have each declared a State of Local Emergency to support the Province of Alberta’s efforts to combat the spread of the COVID-19 pandemic. Read the full media release.

Update #6 | Wednesday, March 18, 2020 | 10:30 a.m.

The City of Grande Prairie has declared a state of local emergency in response to the COVID-19 pandemic. Read our full media release. 

Update #5 | Tuesday, March 17, 2020 | 4:20 p.m.

  • Transit Access Passes are available at City Hall.
  • The Easter Eggstravaganza, Earth Day and Fiddlers' Jamboree are cancelled.

Update #4 | Monday, March 16, 2020 | 1:30 p.m.

  • Transit Route 7 and the John Paul II Catholic School Charter Service have been discontinued indefinitely as a result of the school closures.
  • Home Support is being postponed until further notice. Clients are being contacted but can call 780-357-8753 if they have any questions.
  • The following City owned/operated facilities have now closed to the public: Centre 2000, Centre for Creative Arts, City on 99, Golden Age Centre, Grande Prairie Curling Centre, Grande Prairie Indoor Soccer, Grande Prairie Live Theatre, the Soccer Pitch and South Bear Creek Park buildings.

Update #3 | Sunday, March 15, 2020 | 6:30 p.m.

  • The Kid's Place Day Care is closed until further notice.
  • City Kids' Klub After School programs within schools are cancelled.
  • The Community Social Development building is closed to the public. Please call to make arrangements if you require access.
  • All fire halls are closed to the public. Please call to make arrangements if you require access.

Update #2 | Friday, March 13, 2020 | 5:20 p.m.

The following facilities have also been closed by the City as a preventative measure: 

  • Montrose Cultural Centre including Teresa Sargent Hall, Art Gallery of Grande Prairie, and the Grande Prairie Public Library
  • Heritage Discovery Centre
  • Grande Prairie Museum
  • Ernie Radbourne Pavillion in Muskoseepi Park
  • The Leisure Centre
  • Revolution Place Arena
  • Dave Barr Arena (the daycare in the community centre continues to operate)

Update #1 | Friday, March 13, 2020 | 3:20 p.m.

  • The Eastlink Centre and Coca Cola Centre will be closed to the public until further notice. This is a precautionary measure to prevent the potential spread of COVID-19. We are working to fully refund any cancellations and suspend memberships.
  • The following events have been postponed at Revolution Place: Gord Bamford, “Tales from the Penalty Box” Storm Fundraiser, Rodney Carrington, Northern Rhythm Music Festival, and Baby Shark. Fans are encouraged to retain their tickets until the new dates are announced. If a refund is preferred, please contact the Revolution Place Box Office.
  • The International Day for the Elimination of Racial Discrimination event has been cancelled.